Report repairs in writing
Use your building's maintenance request system or email so there is a clear record and a clear owner.
Community resources
Know your home. Know your resources.
A plain-English starting point for New York City renters: who to call, what to expect and where to find official information.
Good information makes better neighbors
Most problems in an apartment are solved quickly when residents and management communicate clearly. But it helps to know how things are supposed to work, and where to turn for official information.
This page collects the basics. It is general information, not legal advice, and official sources always have the final word.
The essentials
Heat season
In New York City, heat season runs from October 1 through May 31, with minimum indoor temperature requirements set by the city.
Smoke & CO detectors
Test them monthly and report any that are missing or not working right away.
Gas safety
If you smell gas, leave immediately and call 911 and your utility from outside.
311 for city services
NYC 311 connects residents with city agencies for many housing and quality-of-life issues.
Keep your lease handy
Your lease explains your rights, responsibilities, renewal terms and building rules.
NYC Housing Preservation & Development
HPD is the city agency that enforces the Housing Maintenance Code, covering conditions such as heat, hot water, repairs and safety. Information is available on the HPD website and through 311.
Rent-stabilized apartments
Rent stabilization in New York is administered by New York State Homes and Community Renewal. The NYC Rent Guidelines Board sets allowable increases for stabilized leases each year. Tenants can request their rent history from the state.
Talk to your management first
For most issues, from a leak to a billing question, the fastest path is a clear written request to building management. Escalate to the agencies above if a problem is not resolved.
Frequently asked questions
When is heat season in New York City?
Heat season in New York City runs from October 1 through May 31. During this period, building owners must keep indoor temperatures at or above minimums set by the city.
Who do I call about a building problem in NYC?
Start with your building's management in writing. If the issue is not resolved, you can contact NYC 311, which connects you to HPD for housing conditions.
How do I know if my apartment is rent stabilized?
Your lease may indicate it, and you can request your apartment's rent history from New York State Homes and Community Renewal.
What should I do if I smell gas?
Leave the area immediately without using light switches or flames, then call 911 and your gas utility from outside.
A question about your building?
Fouerti residents can reach our team here. We respond to every message.
Brooklyn, New York